Shipping policy
Shipping Policy
Thanks for shopping with Solace Labs! Below is everything you need to know about how we ship your order.
Where we ship
We currently ship within the United States only. We do not offer international shipping at this time.
Processing time
Orders are typically processed within 1–3 business days after they are placed. Orders placed on weekends or US holidays will be processed the next business day. You'll receive a confirmation email with tracking information once your order ships.
Delivery time
Standard shipping within the US takes 10–15 business days from the date of shipment. Delivery times are estimates only and may vary depending on your location, carrier delays, weather, holidays, or other events outside of our control.
Shipping rates
Shipping rates are calculated at checkout based on your order and delivery address. Any applicable promotions (such as free shipping thresholds) will be displayed at checkout.
Order tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Shipping address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your order is returned to us due to an incorrect address, you'll be responsible for additional shipping costs to resend it.
Lost, stolen, or delayed packages
If your tracking shows your package was delivered but you can't locate it, please:
- Check with neighbors and household members
- Look around your property (porch, mailbox, side doors)
- Contact your local carrier with the tracking number
- Wait 1–2 additional business days, as carriers occasionally mark packages "delivered" before they actually arrive
If your package still hasn't shown up after these steps, contact us at solacelabscs@gmail.com and we'll help you sort it out.
If your package hasn't arrived within 20 business days of shipment, please reach out to us and we'll work with the carrier to locate it or make it right.
Damaged packages
If your order arrives damaged, please contact us at solacelabscs@gmail.com within 7 days of delivery with photos of the damaged packaging and product. We'll evaluate the issue and make it right.
Order changes and cancellations
Once an order has been processed, we may not be able to make changes or cancellations. If you need to update your order, please contact us at solacelabscs@gmail.com as soon as possible and we'll do our best to help.
Questions
For any questions about shipping, contact us at solacelabscs@gmail.com.